Returns & Exchanges
Last Updated: [10/01/2025]
Thank you for shopping with The General Goods (thegeneralgoods.best). We strive to ensure your satisfaction with every purchase. Please review our policy below regarding returns and refunds.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, in its original packaging, and in resalable condition.
The return request is submitted within 30 days of delivery.
The product is defective, damaged during shipping, or incorrect due to our error.
Non-returnable items include:
Digital products (e.g., eBooks, software).
Custom-made or personalized items.
Items marked as “final sale” or purchased at a discounted/clearance price.
2. Refund Process
Once your return is received and inspected:
Approved refunds will be issued to the original payment method.
Refunds may take 3–7 business days to process, depending on your bank or payment provider.
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped).
3. How to Initiate a Return
To request a return, contact us at support@thegeneralgoods.best with the following details:
Your order number.
Reason for the return.
Photos of the product (if applicable, e.g., for damaged items).
We will respond with instructions on where to send the return:
Return Address:
BRIAN MATTHEW FOOR
909 SMITH MILL RD
LUMBERTON, NC 28358-9696
USA
Please note:
Return shipping costs are the customer’s responsibility, unless the return is due to our error.
We recommend using a trackable shipping method for returns.
4. Exceptions & Notes
Returns received after 30 days of delivery cannot be accepted.
Items damaged due to customer misuse or improper handling are not eligible for refunds.
For issues with shipping (e.g., lost or stuck packages), we will assist in filing claims with the carrier if applicable.
5. Contact Us
For questions or assistance, reach out to:
Email: support@thegeneralgoods.best
Phone: +1 (662) 556-0756
We aim to respond to all inquiries within 1–2 business days.
